Frequently asked Question

All your queries, answered!

DirghAayu Setu is India's largest block chain-based medical record repository and data wallet for patients. The purpose of the platform is to bring doctors, patients and other medical institutes on the same page. This goes a long way in managing health records digitally to aid in an emergency, reduce the usage of paper and carbon footprint, improve effective decision-making during patient care and facilitate contactless consultation between the healthcare professional and the patient through the mediums ofvideo consultation and report sharing.
DirghAayu Setu has two separate apps for doctors and patients. The patient records are identified via phone numbers. Both doctors and patients can manage documents through the platform. When a doctor adds any document or any other information for a patient, it goes to the patient's app and vice versa. This way, the application has created a central repository of all necessary medical documents – the perfect platform to help you create your timeline of your medical history.
In the increasingly-dynamic domain of healthcare, converting all medical records into digital files helps save time and money, lower production time, increase communication and collaboration in the team, increase accessibility, free up office space, streamline patient processes and quality of care, eliminate risks of misfiling and accidental loss of records.
For example, during COVID-19, DirghAayu Setu allowed doctors and their patients to have contactless consultation through video calling. Simultaneously, both the parties exchanged medical documents using the app, all via contactless and paperless consultation.
The DirghAayu Setu is certainly the way forward for the future. It is advantageous thanks to the following reasons:
  • It is a technologically-advanced single platform for video consultation as well as managing and sharing medical records.
  • Invaluable medical data wallet for you and your family so that you never lose access to your medical records, no matter where you are.
  • The DirghAayu Setu card can be used by medical personnel during any emergency to access the patient's critical medical records.
  • Option to book appointments with doctors in your vicinity.
  • Through this app, you can make payments to doctors directly through your preferred mode of digital payment.
  • It facilitates easy management of the progress of your well-being by simply updating your health status.
  • Easy access to your medical history during any medical emergency, ensuring critical, life-saving time is not lost.
  • Block chain-based data management and top-of-the-line technology to ensure the highest level of data security to ensure your privacy.
Yes, after registering for the application, you are able to add your own historical medical records. In fact, you can also add records of your family members to a separate folder.
DirghAayu Setu is currently available to all residents of India. Anyone with a smart phone can enrol as a patient.
Unlimited! There is no space restriction for you.
The DirghAayu Setu app is armed with state-of-the-art block chain-based 256-bit encryption to secure your records, both in terms of storage as well as transmission. All medical records are stored on one of the foremost, secure, globally-accepted cloud services.
Your privacy is of the utmost importance to DirghAayu Setu will never share your personal details to any third party without your permission. This implies your data is only accessible to you, similar to your bank account.
You have the liberty to share your documents with doctors inside the platform and you can also revoke access of the document from them anytime you want. Once you share with doctors or others outside the DirghAayu Setu platform ,the link remains valid for 48 hours only. After that, it becomes inactive so that the document cannot be accessed further via the same link. This is to ensure your safety and privacy.
You can add such members under your own mobile number as a relative. Once added, you will be able to switch between accounts to manage the documents, prescriptions, etc.
Yes, you can.
DirghAayu Setu has been initiated with an aim to provide users with a safe and secure platform to store their medical records and connect seamlessly with the medical fraternity from the comfort of their homes. We encourage users to store their medical records and other vital documents like birth certificates, health insurance policies and identity documents (Aadhar card, Passport, Driver's Licence, etc). However, you should refrain from uploading private or socially-provoking documents as your account may be permanently closed in such cases.
We have created DirghAayu Setu with the vision that it should help every patient during medical emergencies. Your DirghAayu Setu physical health card has a 16-digit number and a toll-free phone number. During an emergency, anyone in your vicinity can call that toll free number and provide information and our executives will contact your emergency contact number and inform. On the other hand, a medical personnel can contact us in the same way and we can provide critical medical information (after validation) to help save valuable time.
Yes. Please call us on our support line 18002677678 and provide identification details with our team and place a request for deleting your account.
Call our support line 18002677678 to get help. Alternatively, you can access the 'Help Videos' from the app's help centre.
Yes, DirghAayu Setu is 100% free for you to download and manage your medical documents for as long as you want.
This is a one-time charge that you pay for managing medical files for the doctor. Consider this as the filing charge that doctors normally take from you when you visit for the first time.
Yes and no. You can book appointments with your preferred doctors any time you want. DirghAayu Setu will not charge anything for that. However, if the doctor wants, he/she may send an invoice as part ofthe consultation charges. You can view and pay the invoice from the 'My Payment' section. Charges for such consultations depend only on the doctors.
We would request you to call your doctor to reschedule the appointment for some other time. However, if this problem persists, please our helpline number 18002677678 and we will discuss with the doctor and come up with an alternative. In case the appointment cannot be fixed, you will be refunded the full amount within the next 7 days. However, it is to be noted that this is applicable only when you have made the payment via the DirghAayu Setu only.
We would request you to call your doctor to reschedule the appointment for some other time.