Dreamztech Solutions Private Limited (“us”, “we”, or “DirghAayu Setu”, which also includes its affiliates) is the author and publisher of the internet resource www.dirghaayusetu.com and other subdomians (“Website”) on the world wide web as well as the software and applications provided by DirghAayu Setu, including but not limited to the mobile applications DoctorAP and PatientAP, and API Services (together with the “Website”, referred to as the “Services”).
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by DirghAayu Setu. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
The information collected from you by DirghAayu Setu may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
DirghAayu Setu will be free to use, collect and disclose information that is freely available in the public domain without your consent.
This section applies to all users.
3.1.3 All the information provided to DirghAayu Setu by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that DirghAayu Setu may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Doctors and their practice, (e) debugging customer support related issues.. (f) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction. DirghAayu Setu also reserves the right to use information provided by or about the Patients for the following purposes:
If you have voluntarily provided your Personal Information to DirghAayu Setu for any of the purposes stated above, you hereby consent to such collection and use of such information by DirghAayu Setu. However, DirghAayu Setu shall not contact You on Your telephone number(s) for any purpose including those mentioned in the sub-section 4.1 (iii), if such telephone number is registered with the Do Not Call registry (“DNC Registry”) under the PDPA without your express, clear and unambiguous written consent.
3.1.5 DirghAayu Setu does not control or endorse the content, messages or information found in any Services and, therefore, DirghAayu Setu specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against DirghAayu Setu relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against DirghAayu Setu relating to the same.
3.1.6 You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of the account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our profile page or by contacting us through email@example.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or DirghAayu Setu has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, DirghAayu Setu may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where DirghAayu Setu will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
3.1.7 If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through firstname.lastname@example.org. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of anonymized data will be solely for analytical purposes. Please note that your withdrawal of consent, or cancellation of account may result in DirghAayu Setu being unable to provide you with its Services or to terminate any existing relationship DirghAayu Setu may have with you.
3.1.8 If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at email@example.com.
3.1.9 DirghAayu Setu may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. DirghAayu Setu will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, DirghAayu Setu provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
3.1.10 Due to the communications standards on the Internet, when a User or the Patient or anyone who visits the Website, DirghAayu Setu automatically receives the URL of the site from which anyone visits. DirghAayu Setu also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help DirghAayu Setu improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, DirghAayu Setu may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
3.1.11 The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by DirghAayu Setu and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, DirghAayu Setu may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.
3.1.12 A User may have limited access to the Website without creating an account on the Website. DirghAayu Setu may, in future, include other optional requests for information from the User to help DirghAayu Setu to customize the Website to deliver personalized information to the User.
3.1.14 The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized DirghAayu Setu representatives or agents, and their opinions or statements do not necessarily reflect those of DirghAayu Setu, and they are not authorized to bind DirghAayu Setu to any contract. DirghAayu Setu hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
3.1.16 DirghAayu Setu maintains a strict "No-Spam" policy, which means that DirghAayu Setu does not intend to sell, rent or otherwise give your email address to a third party without your consent.
3.1.17 DirghAayu Setu has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, DirghAayu Setu shall not be held liable for any loss whatsoever incurred by the User.
3.1.18 DirghAayu Setu implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of DirghAayu Setu’s business.
This section applies to all Doctors.
3.2.1 As part of the registration as well as the application creation and submission process that is available to Doctors on DirghAayu Setu, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Doctors.
3.2.3 Doctors’ personally identifiable information, which they choose to provide to DirghAayu Setu, is used to help the Doctors describe and identify themselves. This information is exclusively owned by DirghAayu Setu You will be the owner of your information and you consent to DirghAayu Setu collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. DirghAayu Setu may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. DirghAayu Setu also reserves the right to use information provided by or about the Doctors for the following purposes:
3.2.4 DirghAayu Setu automatically enables the listing of Doctors’ information on its PatientAP Mobile Application for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software or DoctorAP Mobile Application. The Doctor information listed on DoctorAP Mobile Application is displayed when Patients search for doctors on PatientAP Mobile Application. Any personally identifiable information of the Doctors listed on any of our services is not generated by us and is provided to DirghAayu Setu by the Doctors who wish to enlist themselves on the services, or is collected by DirghAayu Setu from the public domain. DirghAayu Setu displays such information on its Mobile Applications on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Doctors to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. DirghAayu Setu will, however, take reasonable steps to ensure the accuracy and completeness of this information.
3.2.5 DirghAayu Setu may also display information for Doctors who have not signed up or registered for the Services, provided that the Doctors have consented to DirghAayu Setu collecting, processing and/or disclosing their information on our services. Such Doctors are verified by DirghAayu Setu or its associates, and DirghAayu Setu makes every effort to capture accurate information for such Doctors. However, DirghAayu Setu does not undertake any liability for any incorrect or incomplete information appearing on the Website or any of the Mobile Application for such Doctors.
3.2.6 Doctors may add patients medical documents on the platform and the documents are automatically shared with the Patient. Any document Doctor uploads, can be shared by the Patient with other Doctors too. Patient may revoke the access of the document from all Doctors but the Doctor who uploaded it.
This section applies to all Patients.
3.3.1 As part of the registration/application creation and submission process that is available to Patients on any of our services, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Patients.
3.3.3 If you have inadvertently submitted any such information to DirghAayu Setu prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using the options provided on the PatientAP Mobile Application. In addition, you can, by sending an email to firstname.lastname@example.org, inquire whether DirghAayu Setu is in possession of your personal data, and you may also require DirghAayu Setu to delete and destroy all such information.
3.3.4 Patients’ personally identifiable information, which they choose to provide on the PatientAP Mobile Application is used to help the Patient describe/identify themselves and by the Doctors they are connected with. Other information that does not personally identify the Patient as an individual, is collected by DirghAayu Setu from End-Users (such as, the patterns of utilization described above) and is exclusively owned by DirghAayu Setu. DirghAayu Setu may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, DirghAayu Setu reserves with it the right to use anonymized Patient demographics information and anonymized Patient health information for the following purposes:
3.3.5 DirghAayu Setu will communicate with the Patients through email, phone and notices posted on the PatientAP Mobile Application or through other means available through the service, including text and other forms of messaging. The Patients can change their email and contact preferences at any time by logging into their "Account" in PatientAP Mobile Application and changing the account settings.
3.3.6 At times, DirghAayu Setu conducts a User survey to collect information about Patients' preferences. These surveys are optional and if the Patients choose to respond, their responses will be kept anonymous. Similarly, DirghAayu Setu may offer contests to qualifying Patients in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that DirghAayu Setu collects in the registration process and through surveys is used to help DirghAayu Setu improve its Services to meet the needs and preferences of Patients.
3.3.7 All DirghAayu Setu employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every Patients’ Personal Information or Sensitive Personal Data and Information. DirghAayu Setu has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain the security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which DirghAayu Setu transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.
3.3.9 To the extent necessary to provide Patients with the Services, DirghAayu Setu may provide their Personal Information to third party contractors who work on behalf of or with DirghAayu Setu to provide Patients with such Services, to help DirghAayu Setu communicate with Patients or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.
3.3.10 Any medical document the Patients may upload as medical records are not shared with any third-party or Doctors without Patient’s consent. Patients own their documents and can revoke access from other Doctors or Family Members any time necessary.
3.3.11 When Patient adds family members who already has their own account, Patient automatically shares own documents with the Family Member too. DirghAayu Setu doesn’t take responsibility of misuse of Patient’s medical documents shared with others by the Patient him/herself.
3.3.12 Patient Health Card data is publicly available using Web URL, QR Code or by the DirghAayu Setu Mobile Applications and can help medical practitioners / facilities to diagnose Patients better in time of emergency. DirghAayu Setu cannot be held responsible for any misuse of any such data accessible via Health Card. Patient has the option to activate and deactivate parts of his/her Health Card and takes full responsibility of what DirghAayu Setu shows as publicly available data through Medical Health Card.
3.4.1 No sensitive personal data or information is automatically collected by DirghAayu Setu from any casual visitors of this website, who are merely perusing the Website.
3.4.3 If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by DirghAayu Setu. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as DirghAayu Setu cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
4.1 Your Personal Information is maintained by DirghAayu Setu in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. DirghAayu Setu takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of DirghAayu Setu’s business.
4.2 Access DoctorAP, PatientAP Mobile Applications and Website requires users to validate the account using the OTP sent to the registered mobile number of the User. No administrator at DirghAayu Setu will have knowledge of your OTP. It is important for you to protect against unauthorized access to your OTP, your computer and your mobile phone. DirghAayu Setu does not undertake any liability for any unauthorised use of your account and OTP. If you suspect any unauthorized use of your account, you must immediately notify DirghAayu Setu by sending an email to email@example.com You shall be liable to indemnify DirghAayu Setu due to any loss suffered by it due to such unauthorized use of your account and password.
4.3 DirghAayu Setu makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
4.4 Part of the functionality of DirghAayu Setu is assisting the doctors to maintain and organise such information. DirghAayu Setu may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.
4.5 Part of the functionality of the DirghAayu Setu is assisting the patients to access information relating to them. DirghAayu Setu may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
4.6 Notwithstanding the above, DirghAayu Setu is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, DirghAayu Setu shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of DirghAayu Setu including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
DirghAayu Setu strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the DirghAayu Setu Website and Services are not intended for use by minors, DirghAayu Setu respects the privacy of minors who may inadvertently use the internet or the mobile application.